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Frequently Asked Questions
About Us
Where is Marie Nicole Clothing located?
We're located in Middle Tennessee! We ship all of our orders from our company warehouse in Gallatin, Tennessee. You can also select local pickup if you live in our area.
Can I trust Marie Nicole Clothing?
OF COURSE! We understand that sometimes our prices look “too good to be true,” but we can assure you that we are a reliable company with almost a decade of providing adorable, affordable and comfortable clothing. Check out some of our rave reviews from happy customers!
Sizing Guides
How do I know I’m ordering the right size?
We have put together detailed size guides to make you feel confident that you are selecting the right size for your children and/or yourself. Learn more about our sizing guides here.
Orders & Order Information
How fast do we ship your orders?
We ship orders out of our warehouse in Middle Tennessee typically in 1-3 business days. Actual delivery times depend entirely on the carriers.
Where is my order?
After you purchase, you will receive an order confirmation email, and then another email with your tracking number after it has been shipped. If you do not receive these emails, please check your spam folder and add us as a contact list to ensure you don’t miss out on any important messages regarding your order(s).
For any other questions, email us at customercare@marienicoleclothing.com.
Can I return clearance (Sale) items?
All clearance items (ending in .95) are final sale and CANNOT be returned or exchanged. Learn more about our return policy here.
Where’s my refund?
If you have not received a refund yet, first recheck your bank account, and contact your credit card company; it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund yet, please contact us at customercare@marienicoleclothing.com.
Discounts & Sales
How do I use a discount code?
Check out our current promotions and how to redeem discount codes here.
Do you price match?
No, unfortunately, we do not. We also do not retroactively apply discount codes to orders that have already been placed.
Inventory & Restocks
Do you ever restock some of your items?
Typically we do NOT restock our seasonal items. We do have a few MNC x BASICS items that we will continually restock to meet demand, but rarely do we restock items. So, if you see it in your size, you want to purchase it right then!
MNC Perks Program
Do you have a rewards/loyalty program?
YES! We have a wonderful loyalty program. For every $1 spent, you rack up points that can be redeemed for cash vouchers at checkout! Join it today and get 250 points for free.
Do my MNC Perks points expire?
No, they currently do not expire. Should there ever be a change to this policy, it will be adequately communicated to you.
How do I use MNC Perks?
Sign into your MNC Perks account and click “checkout.” There will be two boxes, points rewards discount and discount code box.
If the Shop Pay box pops up, you can X out of the box and then continue to your checkout screen.
On Mobile/Phone:
Click the down arrow next to the Perks points box to select the amount you want to use. Then click the MNC pink arrow next to the MNC points box to apply to your order. You will see your total update with your discount and then checkout.
On Desktop:
Click the sliding scale next to the MNC Perks points to select the amount you want to use.Then click the MNC pink arrow next to the MNC points box to apply to your order. You will see your total update with your discount. Clickcheck out.