Contact Us
Have question?
Please send us an email, and MAKE SURE INCLUDE YOUR ORDER NUMBER if you have one! Thank you.
Order Status & Shipping
1: Order Status:
• Once you have completed your order, a confirmation email will be sent to the email address associated with your account.
• Once your order shipped, the tracking information will be sent to you via email.
• We are not responsible for any lost or stolen packages, but we offer shipping insurance for you order! If you have trouble tracking your package please contact the shipping company directly.
2: Shipping and Delivery:
• You will select your shipping method at checkout and see the exact rate from the service you select.
• Orders over $130 before tax and after any discount ship FREE via USPS Priority Mail or UPS SurePost.
• Once shipped, United States orders should arrive within 2-8 days.
3: Shipping Time:
• Ready to ship, clearance, and all in-stock items will be shipped within 1-3 business days from Gallatin, TN.
4: Add Shipping Insurance!
• We offer shipping insurance for your order now! It will add the insurance for your order automatically unless you uncheck the button in your shopping cart. In most cases, it is less than $1. If your package is lost, stolen, or damaged during transit, it will be replaced AND we won't have to deal with USPS claims! You can file a claim by email us at customercare@marienicoleclothing.com
Return Policy
Thank you for shopping at Marie Nicole Clothing! We sincerely hope you and your loved ones enjoy shopping with us! We would like to assist you if for any reason you are dissatisfied with your purchase.
Within 14 days of the delivery date of the package, we accept returns. The order is unable to be returned after 14 days.
Eligibility for Returns
- The returned item needs to be undamaged, unworn, unwashed, and in the same condition as when you first received it.
- Return items need to be in its original packaging.
- Please include your Order Number inside the package to help us process your return as quickly and as efficiently as possible. *Please be advised, that returns can back up quickly and we are a small business with limited resources*
Items that are returned not following the instructions listed may be subject to a 20% restocking fee.
Exempt Goods for Returns
- Gift cards
- Items on Sale with a listed price ending in $.95
- Items purchased for holidays (which cannot be returned within two weeks of the related holiday)
*Non-eligible items that are returned will be donated.*
Damaged Goods
- Please email us at customercare@marienicoleclothing.com
- Please provide the pictures of the damaged/defective goods
- Be sure to include the order number with the exact item name in the email
- Once received above info we will:
- Replace the item if it is in stock.
- Issue store credit if it is out of stock.
Refund Method
Once your return is received and processed, you will receive a confirmation email as well as a refund notification. Your refund will automatically be applied to your original payment method within 5 to 10 business days.
Shipping Cost:
- You will be responsible for paying your shipping costs for returning your item if you did not purchase MNC Shipping Protection at the time of checkout.
- Shipping costs & Shipping Protection are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Return to Sender Package:
- If we have received a package back as a Return to Sender this means there is an error with the shipping address provided.
- Our customer care will contact you to verify your shipping address.
- If the package is being reshipped, the customer will need to pay a flat rate shipping fee of $7.99.
- If a customer decides they no longer want the package we will refund the order, the original shipping cost will be deducted from your refund.
Editing Orders & Canceling Orders
- We can edit your order within 2 business hours after it has been placed; i.e., changing the size, or removing an item(s).
- We CAN NOT add items to an order, or combine orders at any time.
- Our customer care team operates between 9:00 AM and 4:00 PM CST Monday through Friday. If you place the order after those hours, you will have until 10 AM the next business day to edit your order. We will do our best to accommodate your request, but may not be able to if the order has already been fulfilled in our warehouse or shipped out.
- We do our best to ship orders quickly, often within 24 hours! If you want to cancel your order, please email us at customercare@marienicoleclothing.com. If your order has already shipped in under 24 hours, we will send you a return label and then refund you once we receive the package back.
Customer Care Hours:
Monday - Friday 9:00 AM CST to 4:00 PM CST
Any question? Please contact us:
customercare@marienicoleclothing.com
This document was revised on 09/06/2023